FAQ's
Bringing Sparkle to Every Space We Touch.
FAQ's
You can learn more from our most frequently asked questions.
At Sparkle, we aim to provide clear answers to your common queries. If you still need help, feel free to contact us directly.
What services does Sparkle offer?
Sparkle provides professional cleaning and maintenance services for homes and offices, including home cleaning, beauty & personal care, tailoring, car maintenance, and home construction services.
How can I book a service?
You can book a service directly through our website or mobile app. Simply select your required service, choose a date and time, and confirm your booking.
What is your cancellation policy?
Cancellations must be made at least 24 hours before the scheduled service to avoid charges. Late cancellations or no-shows may incur a cancellation fee.
Are your cleaners background-checked and trained?
Yes, all Sparkle staff undergo thorough background checks and are professionally trained to ensure safety, quality, and reliability.
What if I am not satisfied with the service?
If you are not satisfied, please notify us within 24 hours. Sparkle will make reasonable efforts to re-clean the affected areas at no additional cost.
How can I pay for a service?
Payments can be made online via the website or app, or in cash/card at the time of service completion. Full payment is required unless otherwise agreed.
Do you provide services outside of the listed cities?
Currently, Sparkle services are available in Lahore, Islamabad, Rawalpindi, and Karachi. We may expand to additional cities in the future.
Can I request additional tasks during a service?
Yes, additional tasks can be requested. Extra charges may apply depending on the nature of the service.
How do I contact Sparkle for support?
You can contact us via email at info@sparkle.app or call us at 0317-1110464 during business hours.
How long does a typical cleaning service take?
The duration depends on the size of the property and the type of service requested. Most home cleaning services take between 1 to 3 hours, while full home maintenance may take longer.
Do I need to be at home during the cleaning service?
It is recommended, but not mandatory. If you provide access instructions or keys in advance, our team can complete the service safely.
Are the cleaning products safe for children and pets?
Yes, Sparkle uses eco-friendly, non-toxic cleaning products that are safe for both children and pets. Customers can also provide specific products if preferred.
What if my property has fragile or valuable items?
Customers should ensure fragile or high-value items are safely stored. Sparkle staff take care, but the company is not liable for pre-existing or undisclosed damage.
Can I schedule recurring cleaning services?
Yes, Sparkle offers weekly, bi-weekly, or monthly recurring services for homes and offices. Recurring bookings can be managed via the website or app.
Do you offer deep cleaning services?
Yes, Sparkle provides deep cleaning packages, including carpets, upholstery, windows, kitchens, bathrooms, and full home sanitation.
How are Sparkle service providers selected?
All service providers undergo thorough vetting, training, and background checks to ensure professionalism, reliability, and safety.
What happens if a service provider is late or cannot arrive?
If delays occur, Sparkle will notify you immediately. We will reschedule the service promptly or provide a suitable replacement provider.
Can I give feedback or rate my service?
Yes, Sparkle encourages all customers to provide feedback after the service. Ratings and reviews help us maintain high standards.
How does Sparkle protect my personal data?
Personal information is collected solely for service delivery, billing, and communication. Sparkle complies with Pakistan’s data protection regulations and does not share data without consent.
What should I do if I have an urgent cleaning or maintenance request?
For urgent requests, please contact us via phone at 0317-1110464. We will do our best to accommodate emergency bookings based on availability.
Still need help? Contact us directly
For any inquiries regarding Sparkle services or support, please fill out the form below:
Head office address
Wellington, New Zealand.
Call for help
+64 29 025 05823
info@sparkleclean.nz
