Term & Conditions – Sparkle Clean

Terms & Conditions

Welcome to Sparkle! By using our website, mobile app, or booking any of our cleaning and maintenance services, you agree to comply with the following Terms & Conditions. Please read them carefully before using our platform or making a booking.

1.Our Services

Sparkle provides professional services across multiple categories, including:

Home Maintenance Services – General cleaning, deep cleaning, repairs, and handyman services.
Beauty & Personal Care – Home-based beauty services like salon treatments, hair, and skincare.
Tailoring Services – Alterations, stitching, and custom clothing solutions.
Car Maintenance Services – Cleaning, detailing, and basic car care.
Home Construction Services – Minor renovations, installations, and finishing works.

When you place a booking, you are entering a direct service agreement with Sparkle. Services will be delivered at the agreed date, time, and location. All bookings are subject to confirmation by Sparkle.

2. Customer Responsibilities

To ensure a smooth and safe service experience, customers must:

Provide safe and unhindered access to the property, including keys, entry codes, or gated access.
Disclose any hazards such as pets, electrical issues, slippery floors, or fragile items that may affect service delivery.
Ensure the availability of running water and electricity required for cleaning or maintenance equipment.
Communicate any special instructions related to delicate surfaces, appliances, or personal items prior to service.
Store or secure valuable or fragile items that may be at risk during the service.

Failure to meet these responsibilities may result in limited service, additional fees, or refusal of service.

3. Payments & Pricing

Pricing is based on the selected service package, hourly rate, or quotation provided before confirmation.
Payment must be made in full either before or upon completion of the service unless other arrangements are made in writing.
Additional requests or tasks outside the original booking may incur extra charges.
Sparkle reserves the right to adjust prices for future bookings, and customers will be notified of any changes in advance.

4. Cancellations & Rescheduling

Cancellations must be made at least 24 hours before the scheduled service to avoid charges.
Late cancellations or failure to provide access may incur a cancellation or call-out fee.
If rescheduling is required, Sparkle will make every effort to accommodate a new time, subject to availability.
Repeated cancellations or no-shows may result in restricted future access to services.

5. Service Guarantee & Complaints

Sparkle strives to deliver services with professional care and quality.
If you are not satisfied with the service, you must notify us within 24 hours of completion.
Sparkle will rectify any service issue within a reasonable time, free of charge.
Complaints made after 24 hours, or issues arising from conditions beyond our control (e.g., inaccessible property, pre-existing damage), are not covered under our service guarantee.

6. Liability & Limitations

While we take all reasonable precautions, Sparkle will not be held responsible for:

Pre-existing damage or wear and tear of items being cleaned or maintained.
Stains or damages that cannot reasonably be removed.
Loss or damage to valuable, fragile, or delicate items not disclosed before service.
Any indirect, incidental, or consequential damages resulting from the use of our services.

Customers are encouraged to secure valuables and prepare the premises before service. Sparkle’s maximum liability for any claim is limited to the cost of the booked service.

7. Health & Safety

Sparkle staff follow strict hygiene and safety protocols.
Customers must inform us if anyone at the property has contagious illnesses or poses a health risk.
Sparkle reserves the right to refuse service if conditions are deemed unsafe, unsanitary, or pose health risks to staff.
Staff are trained to work in safe environments, but customers must also maintain basic safety standards for their property.

8. Privacy & Data Protection

Sparkle collects only the necessary personal information (name, address, phone number, payment details) to provide services efficiently.
All personal data is handled in accordance with our Privacy Policy and Pakistan’s data protection regulations.
Personal data may be used for communication, invoicing, and service updates. Some information may be shared with trusted partners for service facilitation.
Users have the right to access, correct, or delete their personal data by contacting info@sparkleclean.nz
By registering or using Sparkle, you agree to receive newsletters, promotional offers, and updates. You may opt out at any time.

9. Intellectual Property

All content on Sparkle’s website and mobile app (design, structure, graphics, text) is protected by copyright, trademark, and intellectual property laws.
Unauthorized use, reproduction, or sharing of Sparkle’s content is strictly prohibited and may lead to legal action.
By submitting content (reviews, feedback, photos), you grant Sparkle a non-exclusive, worldwide, royalty-free license to use it for promotional purposes.

10. Third-Party Links

Sparkle may provide links to third-party websites or apps for convenience.
We do not control the content or services of third parties and are not responsible for any outcomes resulting from their use.
Accessing third-party links is at your own risk.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of New Zealand.
Any disputes arising from the use of Sparkle’s services or platform will be subject to the jurisdiction of New Zealand courts.

12. Contact Information

If you have questions about these Terms & Conditions, please contact us: